Terms of Service

Plain English: use KYC Pro honestly, pay your subscription, and we'll keep the service running.

Your subscription

R599.99/month, billed monthly in ZAR. Your subscription renews automatically until you cancel. You can cancel from your account at any time; cancellation takes effect at the end of the current billing period.

Your data

You own all the data you enter into KYC Pro. We store and process it on your behalf to deliver the service. You can export or delete your data at any time.

Acceptable use

You agree to use KYC Pro only for legitimate financial advisory purposes, only with consent where required, and in compliance with all relevant South African laws including FAIS, POPIA, and the ECT Act.

Service availability

We aim for 99.9% uptime but don't guarantee it. Planned maintenance will be communicated in advance where possible.

Professional responsibility

KYC Pro is a software tool that assists licensed financial services providers. It does not provide financial advice. You, as the authorised FSP and/or representative, remain solely responsible for all advice rendered to your clients, the suitability of any product recommendation, and your compliance with the FAIS Act, FICA, POPIA and all other applicable regulation. Use of KYC Pro does not transfer or diminish these obligations in any way.

Product data accuracy

Product information displayed in KYC Pro — including premiums, benefits, limits, networks and plan rules — is sourced from insurer and scheme publications and is provided for convenience only. Providers may amend their products at any time. You must verify all figures against the official provider quotation or brochure before presenting them to a client or relying on them for advice. KYC Pro accepts no liability for reliance on unverified product information.

Limitation of liability

To the maximum extent permitted by law, KYC Pro's total aggregate liability arising from or related to the service, however arising, shall not exceed the subscription fees paid by you in the twelve (12) months preceding the event giving rise to the claim.

KYC Pro shall not be liable for any indirect, incidental, special or consequential loss of any nature — including loss of profits, loss of business, loss of data, or regulatory penalties — whether arising in contract, delict or otherwise, even if advised of the possibility of such loss.

Nothing in these terms excludes liability for gross negligence or fraud, or limits any rights you may have under the Consumer Protection Act 68 of 2008 where it applies.

Changes

We may update these terms from time to time. Material changes will be communicated by email before taking effect.

Contact

Questions about these terms? Get in touch.